Returns
All of us in partiQlar take pride in continuously researching and improving our products. As part of this mission, we are here to assist you if the product was not up to your expectations.
To proceed with your return, contact us at [email protected] with your order number and the reason for returning it.
60-day money-back guarantee
We offer a 60-day money-back guarantee for all items returned within 60 days of purchase.
Full refund for unopened bottles within 60 days of purchase.
50% refund for the opened bottles that are used up to less than 50%.
Please note that you will be responsible for the cost of postage and taxes incurred in sending the product back to our warehouse. In case of defective goods – postage costs of the return will be covered by partiQlar.
Return Process
Contact our customer support via [email protected] including the product order number and the reason for the return.
Wait for our customer support to contact you and give you a Return Merchandise Authorization (“RMA”) code and return delivery address.
Upon receiving your RMA and returns address, pack your products safely and securely, attach your RMA to the package and send the package to the return’s delivery address specified by customer support.
Within the USA, please, allow 7 days for your order to be processed and 7 to 10 days for the money to show on your balance.
For returns outside the US, the process may take from 3 to 5 weeks, and 7 to 10 days for the money to show on your balance.
Have a question?
Please do not hesitate to contact our customer service at [email protected].
