Shipping

All the shipments dispatched have their tracking number, delivered to your e-mail inbox. A tracking number will be sent to the email address you provided during the checkout of the order.

Did the tracking e-mail got lost on a way? Please check your junk mail or spam folder; if your e-mail is not there – reach out to our customer service at [email protected]

All the shipments dispatched have their tracking number, delivered to your e-mail inbox. A tracking number will be sent to the email address you provided during the checkout of the order.

Did the tracking e-mail got lost on a way? Please check your junk mail or spam folder; if your e-mail is not there – reach out to our customer service at [email protected]

Countries we deliver to:

Because of constantly changing import regulations, our ability to ship internationally is subject to change at any time.

Countries we do not deliver to:

• Israel
• Mexico
• Spain
• Russia
• Ukraine
• Dubai
• Slovenia

Please do not hesitate to contact our customer service at [email protected]. Alternatively, we are available for live chat from 8am to 3pm EST.

Our provided International delivery fees include only delivery charges. Note that customs duties, taxes, and carrier brokerage are not included in the order amount at checkout.

In some countries, customs require the consignee (the registered importer) to present a form of identity document before the shipment can be released. An identification number, such as a unique identification number, CPF, or tax code, may be required.

The carrier may be required to pay duties and taxes on delivery of the shipment. The shipper calculates these charges and must be paid by the recipient of the order.

Your order may be subject to import duties, taxes, or customs charges. Taxes and duties are specific to each country and it is the customer’s responsibility to pay any taxes or duties due.

The Customs policies differ significantly from country to country; consult your local Customs office for more details. Where customs clearance is required, delays may be longer than our initial delivery estimate.

Sometimes it can take longer for customs to verify an order and allow it to be delivered. “partiQlar” does not control or influence such delays.

In addition, Customs may decide not to allow the order and/or the product to enter the country and return the order to our fulfillment center. It is the customer’s responsibility to understand their local import laws and to know which products do and do not comply with these laws. “partiQlar” shall not be liable for any costs incurred by the customer as a consequence of orders rejected by the local Customs Office.

Please do not hesitate to contact our customer service at [email protected].