Frequently Asked Questions
We understand that you may have some questions, which is why we’ve prepared this FAQ section, where you will find most of the answers. If you still can’t find the answer to your question here, you can always contact us via the live chat function or by e-mail at [email protected]
Orders
To get a 10% discount on your first purchase, register for our newsletter using the form at the bottom of our website. After signing up, you’ll receive an email with a discount code that you can use on your first order. As a subscriber, you’ll also get access to unique discounts, our monthly blog, and tips from experts on longevity. We strive to keep our members well-informed and rewarded with great offers.
Our fulfillment centers are equipped with advanced automation to ensure quick and precise order processing. Once you’ve placed an order, it’s immediately scheduled for dispatch, and there’s a short window to make changes. You have 30 minutes, during our customer service hours, to request modifications. After this period, or once the order is processed or shipped to our fulfillment center, changes cannot be made. Note that we can’t alter shipping addresses once an order is placed and aren’t responsible for reshipping to a new address.
For any concerns or potential adjustments, contact us at [email protected], and we’ll check the status of your order to see if changes are possible.
Coupon codes should be entered in your shopping cart during checkout. Once the order is completed, the code can’t be added. Only one coupon code per order is allowed, and they can’t be used on subscription orders since they already have discounts. Some codes may also require a minimum order value. Before you finish your payment, make sure the coupon code has been applied correctly and that the total reflects the discount. If it’s not applied, try re-entering it.
If you have any issues, contact our Customer Service team at [email protected] for help.
If you’re interested in purchasing larger quantities of our products, please reach out to us at [email protected]. We’ll work with you to find the best pricing option for your needs.
Shipping & Returns
🇺🇲 Standard Shipping U.S. (2-5 business days):
Free for all orders over $50;
$4.90 for orders under $50.
🇨🇦 Standard Shipping to Canada (6-10 business days):
Free for orders over $90;
$14.90 for orders under $90.
🇦🇺 Standard Shipping to Australia (6-10 business days):
Free for orders over $90;
$14.90 for orders under $90.
International Standard Shipping (6-10 days to major markets):
Free for orders over $200;
$19.9 for orders under $200
Once your order is processed, you’ll receive a confirmation email with a tracking link. Check your spam or junk folder if it’s not in your inbox. This link allows you to track your package’s status and progress.
For any questions or concerns, contact our customer service team at [email protected]. We’re here to provide you with outstanding support and assistance.
Our international shipping fees cover only the shipping costs. Customs duties, taxes, and carrier brokerage fees are not included. In some countries, customs may require the recipient to provide an ID number, like a unique ID, CPF, or tax code, before releasing the shipment. Import duties, taxes, and customs fees are the customer’s responsibility. Check with your local customs office for specific details, as policies vary by country. Customs clearance can sometimes delay delivery. Customs might also refuse certain products, sending them back to our fulfillment center. It’s the customer’s responsibility to understand local import laws and comply with them. “partiQlar” is not liable for costs due to customs rejections.
For help, contact our customer service at [email protected].
If your package is marked as lost or hasn’t arrived within the expected timeframe, please take the following steps:
1. Check the Tracking Information: Review the tracking details. Sometimes, there are delays beyond the estimated delivery date.
2. Contact the Carrier: If the package is marked “lost” or there are no updates, reach out to the shipping carrier with your tracking number for an investigation.
3. Verify the Delivery Address: Make sure the shipping address provided during the purchase is correct to avoid misdelivery.
4. Follow Up: Stay in touch with the carrier and our customer support for updates.
For further assistance, contact us at [email protected]. We’re here to ensure you receive your order as soon as possible.
If you need to return an item for any reason, we’re here to help. Contact us at [email protected], and we’ll find the best solution for you.
We offer a 60-day money-back guarantee for all items returned within 60 days of purchase. You can find more information on how to return your item here.
We are committed to your satisfaction with our 60-day money-back guarantee: ‘
• Full Refund: Available for unopened bottles returned within 60 days of purchase.
• 50% Refund: Applies to opened bottles with less than 50% used, returned within the same 60-day period.
- Full refund for unopened bottles within 60 days of purchase.
- 50% refund for the opened bottles that are used up to less than 50%.
Please note that you will be responsible for the cost of postage and taxes incurred in sending the product back to our warehouse. In case of defective goods – postage costs of the return will be covered by partiQlar.
For returns related to subscription orders, please contact our customer support team at [email protected] for detailed information and assistance with our specific refund terms.
Please note that you will be responsible for return shipping costs and any applicable taxes unless the product is defective. In the case of defective items, partiQlar will cover the cost of return shipping.
At PartiQlar, we’re dedicated to making our products available to as many people around the world as possible. Unfortunately, there are currently a few countries where we’re unable to deliver due to customs regulations or specific country requirements. We’re always working to overcome these hurdles, and we look forward to making our products available in even more locations soon.
Countries we currently do not deliver to:
- Israel
- Mexico
- Spain
- Russia
- Ukraine
- Dubai
- Slovenia
- Colombia
Product Quality
We manufacture our products in FDA-registered GMP facilities in the U.S.
If you need more information about our manufacturing process or facilities, please send your questions to [email protected], and we’ll be happy to answer.
We source high-quality ingredients from trusted suppliers backed by science and research, working closely with leading experts. Some products on the market don’t contain the ingredients advertised on the label. We require valid Certificates of Analysis, Material Safety Data Sheets, and Allergen Statements from all our suppliers and verify the provided information by testing the product. This ensures that the information matches. We don’t create so-called magic formulas with many different ingredients in micro-doses just for marketing purposes. We use a single ingredient of the best possible potency. After manufacturing, we conduct third-party testing to ensure our capsules contain the amount claimed on the label.
We care about your health and ensure our products are free from unnecessary binders, fillers, preservatives, Trans fat, hydrogenated oils, artificial colors, flavors, sweeteners, coatings, shellacs, and GMOs.
Payment
- PayPal: Pay securely with PayPal or use your credit card without an account.
- MasterCard: Pay with your MasterCard credit card.
- VISA: Pay with your VISA credit card.
- AMEX: Pay with your American Express card.
- Discover: Pay with your Discover credit card.
Yes, we accept cryptocurrency. To pay this way, please email your full order to [email protected] and provide your full address and the cryptocurrency you wish to use. We’ll respond with a price in your chosen cryptocurrency, which will be valid for 24 hours.
We’ll send you an invoice to the email address you provided after placing your order. You can also find it in your customer account on our website.
Account & Subscriptions
To pause your subscription for a specific number of months, email us at [email protected] or call us at (855) 729-8581.
Let us know how long you’d like to pause, and our team will process your request quickly.
You can skip a month or change your subscription to a different schedule. To adjust the delivery schedule, email us at [email protected] or call us at (855) 729-8581, and our team will handle your request promptly.
To cancel your subscription, log into your account and go to the ‘Subscriptions’ tab. Here, you can view your active and past subscriptions and choose to cancel, skip a shipment, or modify the subscription frequency as needed.
If you receive an “Authentication Failed” message, it might be due to an incorrect password or an unregistered account. Click “Forgot Password” on the login page, enter your email address, and follow the instructions to reset your password.
If you don’t receive the password reset email, check your spam or junk folders. Mark the email as “Not Spam” or “Not Junk,” and consider adding @partiqlar.com to your approved sender list or address book to ensure you receive future communications.
